This would confirm that the program is active and you are using the correct number. You can send ‘HELP’ to the short code and should receive a response providing additional information on the program. If the short code is listed, please check if you’ve entered the right number and that the program is still active. You can contact the relevant organization or business to request an alternative way to communicate or authenticate, and suggest they provision their short codes in Canada with the CWTA and Canadian wireless carriers. Some US banks use short codes to authenticate users, but in some instances, these US-based short codes are not provisioned in Canada and will not work for you. For example, the program could be US-based and not provisioned by the CWTA. If the short code is not listed, it may have expired or not be approved for use in Canada. The CWTA maintains the list of approved and active codes allowed on our network. If you are unable to send text messages to a short code or receive text messages from a short code, it may not be provisioned in Canada by the CWTA. Greetings appreciate you gracing us with your presence here in the Rogers Community Forums! Nice first post!
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